Help Centre

Welcome to the Stone Refurb Help Centre. Here is where you'll find the answer to all your questions!
We've put together some of the most useful articles and commonly asked questions so you can find the information you need quickly and easily.

About Us

Stone Refurb is the new name for Encore PC and you can expect the same high quality refurbished tech, the same great prices, and the same 5 star rated customer service - we've just got a new name! We were always a part of the Stone Group and re-named to better serve our wide customer base.

Delivery

Cancellations Returns and Refunds

Our returns policy has been designed to be easy and staightforward, and to give you peace of mind when you buy your device from Stone Refurb.

Warranty

To ensure you are protected when you purchase from Stone Refurb, all our devices come with a minimum six month warranty as standard. This is longer for some devices and can be extended if required.

Grading Information

To make it transparent, we have set strict guidelines for our devices to ensure you can purchase the right condition item for your needs.

Frequently Asked Questions

We have compiled a list of our most frequently asked questions to quickly help you with common queries.

How to Activate Windows - The first thing to do when you receive your Windows desktop or laptop.
Choosing Upgrades for Desktops and Laptops - From RAM upgrades, to SSD, Wi-Fi and more.
Why Buy Refurbished? - There are many reasons to choose refurbished over new, we explain more!
How to Transfer Files to a New Computer - Moving your files from your old computer