About Us

PROFESSIONALLY REFURBISHED
Fully tested, with six-month warranty

Over 25 Years Experience

OVER 25 YEARS EXPERIENCE
Supplying computers and IT solutions

Highly Rated on Trustpilot

4.7 STAR RATING ON TRUSTPILOT
From over 3600 customer reviews

Free Delivery Available

WE'RE DELIVERING AS NORMAL!
Free DPD delivery on orders over £75

PROFESSIONALLY REFURBISHED
Fully tested with genuine Windows 10

OVER 25 YEARS EXPERIENCE
Supplying computers and IT solutions

4.7 STAR RATING ON TRUSTPILOT
From over 3200 customer reviews

FREE DELIVERY WITH DPD
On all orders over £75

Help Centre

Welcome to the Stone Refurb Help Centre. Here is where you'll find the answer to all your questions!
We've put together some of the most useful articles and commonly asked questions so you can find the information you need quickly and easily.

About Us

Stone Refurb is the new name for Encore PC and you can expect the same high quality refurbished tech, the same great prices, and the same 5 star rated customer service - we've just got a new name! We were always a part of the Stone Group and re-named to better serve our wide customer base.

Cancellations Returns and Refunds 

 

Our returns policy has been designed to be easy and staightforward, and to give you peace of mind when you buy your device from Stone Refurb.

 

Read more about Returns

Warranty

 

To ensure you are protected when you purchase from Stone Refurb, all our devices come with a minimum six month warranty as standard. This is longer for some devices and can be extended if required.

 

Read more about our Warranty

Grading Information 

 

To make it transparent, we have set strict guidelines for our devices to ensure you can purchase the right condition item for your needs.

 

Read more about product grading

Order Issues

 

Do you have any tracking details? 

My device has arrived faulty, who do I contact?

Can I make amendments after I have placed my order?

Is there a bulk buy discount? 

What does the Grading system mean?

I am having a problem setting my item up, I think it is faulty, can you help?

How do you activate Windows 10?

Can I add warranty after my purchase?

 

Read more about Order Issues

 

 

Payments and Promotions

 

Can I have a business account?

I forgot to add my discount code/it did not work; can you apply the discount for me now?

Can I have a VAT invoice? 

How can I pay for my order?

Do you offer discount or promotions?

 

Read more about Promotions and Discounts

 

 

Product and Stock

 

My catalogue products and pricing are different to what has been agreed with my account manager?

How can I find out detailed specifications about a device?

I am not sure what the best product for my needs are, can you help?

Does this desktop support 2 monitors?

When will you get more stock of this item?

My catalogue products and pricing are different to what has been agreed with my account manager?

How can I find out detailed specifications about a device?

I am not sure what the best product for my needs are, can you help?

Does this desktop support 2 monitors?

When will you get more stock of this item?

Technical

 

How can I make changes to the details on my account?

I've forgotten my password, how do I reset it?

I'm having trouble accessing your website. What should I do?

I'd like to close my account with, what should I do?

 

Repairs, Upgrades and Warranty

 

How long will my repair take?

My machine is out of warranty, do you offer a chargeable repair service?

My device has stopped working/not working how it should?

If I buy parts from you, can you upgrade my device for me? 

Can you recommend parts for me to upgrade my device? 

 

Read more about Warranty

Engagement/Customer Care

 

How can I contact my account manager?

How can i contact the customer care team?

Do you have a phone number?

How do I log a complaint?

Frequently Asked Questions

We have compiled a list of our most frequently asked questions to quickly help you with common queries.

 

Buying Guides and Helpful Information

 

 

Refurbished LaptopsRefurbished Laptops
Refurbished Desktop BundlesRefurbished Desktop Bundles
Product FinderProduct Finder