Privacy Policy

1. Introduction

We, Stone Technologies Limited trading as Converge Technology Solutions and Stone Refurb, take the protection of your personal data very seriously and strictly adhere to the rules laid out by data protection laws and the General Data Protection Regulation (GDPR-EU and GDPR-UK).

This privacy notice gives you information on how we collect and process your personal data through your use of this site and any data you may provide if you contact us regarding our products and services.

We have appointed a data protection officer (DPO) who is responsible for monitoring and providing guidance with our GDPR status. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the us using the contact information in section 15 of this privacy notice.

2. Why We Collect Your Personal Information

We collect personal information from you for one of the following purposes:

• To manage communications between you and us
• Where we need to perform the contract, we have entered into with you
• To provide you with information you have requested or which we may feel may be of interest to you 
• To ensure the safe operation of our website and to monitor the performance of our website
• To develop new products, services, features, and functionality
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and advertising purposes
• To respond to your queries
• To help improve our services
• To process your transactions and manage your orders

The Privacy Notice Matrix at the end of this policy gives details of what types of data we may store about you.

3. What Type of Pesonal information Do We Collect?

We may collect, use, store and transfer the following kinds of personal information about you to provide/ supply products and services:

• Name, personal or business address, personal or business telephone number, personal or business email address.
• Traffic data, location data, weblogs and other communication data
• IP address and website activity
• Name, personal address, personal telephone number, personal email address for job applicants. The privacy policy for this can be found here: https://jobs.dayforcehcm.com/en-GB/convergeuk/CANDIDATEPORTAL/privacyPolicy

We do not intentionally collect personal data relating to children as part of our services, and only a nominated responsible adult should provide their personal details. 

Although we do not actively request special category data (such as health, disability, or individual needs information), we may become aware of such information indirectly.

This may occur, for example, where a customer selects a specialist product configuration designed to meet specific requirements, or where such information is voluntarily disclosed when contacting us for advice or support.

Where this occurs, any such information is only processed where necessary to provide the requested service, respond to enquiries, or ensure appropriate product suitability.

We use Google Signals, a feature of Google Analytics, to collect aggregated and anonymised data about users across different devices. This feature associates visitation information from our site with Google information from the accounts of signed-in users who have consented to this association for ads personalisation.

This may include your location, search history, and YouTube history. You can manage or delete this data in your Google Account's 'My Activity' settings or opt-out via the Google Analytics Opt-out Browser Add-on.

4. Lawful Basis of Processing Information

We only collect and use personal information about you when the law allows us to. Most commonly, we use it where:

• The data subject (you) has given consent to the processing activity taking place
• If the processing is necessary for the performance of a contract 
• If the processing is necessary for compliance with a legal obligation to which the controller is subject
• If the processing in necessary for the purpose of the legitimate interest pursed by us or our partners
• If processing is necessary to protect the vital interests of the data subject or of another natural person where the data subject is physically or legally incapable of giving consent
• If processing is necessary for reasons of substantial public interest

Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment which is a three-part test covering:
The purpose test – to identify the legitimate interest

Necessity test – to consider if the processing is necessary for the purpose identified

Balancing test – considering the individual’s interests, rights or freedoms and whether these override the legitimate interests identified.

Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment. Where you have given consent for processing in relation to the processing of data, you have the right to withdraw this consent at any time writing to [email protected], but this will not affect the lawfulness of processing based on consent before its withdrawal.

5. How Long Do We Keep Your Personal Data For?

We pride ourselves on ensuring that your personal data is only retained for the period that we need it for, or in accordance with laws, regulations, and professional obligations that we are subject to.

All personal information collected has a defined retention period. If you would like to find out how long your information is being retained, please see "additional information", section 14 of this notice.

6. Transfer To Third Parties

We may disclose information about you to any of our employees, officers, agents, suppliers, or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy notice.

In addition, we may disclose your personal information: 

• To the extent that we are required to do so by law; 
• In connection with any legal proceedings or prospective legal proceedings; 
• In order to establish, exercise or defend our legal rights;
• To the purchaser, or prospective purchaser, of any business or asset that we are, or are contemplating, selling; and,
• To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
• Except as provided in this privacy notice, we will not provide your information to third parties. For the avoidance of doubt, we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

How We Use Personal Data to Ask for Feedback via Email:

We share your name, email address, and details of the product/service you purchased (as obtained during the order process) with Feefo.

Feefo will then send you an email on our behalf, inviting you to provide feedback on your purchase. Our legal basis for this data processing is our legitimate interest in requesting feedback to improve our products and services.

7. Security of Your Personal Information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

• We hold your personal information in our database and on our on-site file servers, which are protected by industry standard firewalls and access controls.
• We use strong passwords and multi factor authentication for systems that process personal information.
• We ensure that our staff and contractors are aware of their privacy and data security obligations.
• We restrict access to personal information to individuals who need it to perform their role and maintain access logs to monitor use. 

We have in place procedures to deal with any suspected personal data breach. We will notify the Information Commissioner’s Office (ICO) of a breach (or suspected breach) where we are required to do so. We will also contact you directly if the breach (or suspected breach) results in a high risk to your privacy.

8. Children's Information

We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately using the details in section 15, so we can remove this information without any undue delay.

9. Your Rights

In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.    

Your principal rights under General Data Protection Regulation are:

• Right to Object
• Right of Access
• Right to be informed
• Right to Rectification
• Right to Erasure
• Right to Restrict Processing
• Right to Data Portability

The Right To Object

You can exercise this right if:

• Processing relies on legitimate interest
• Processing is for scientific or historical research
• Processing includes automated decision making and profiling
• Processing is for direct marketing purposes

The Right of Access

• You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge. 
  
• We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you. 

The Right To Be Informed

• We are required, to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.
  

The Right of Rectification

• If you believe the personal data, we hold about you is incorrect or incomplete you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.

The Right To Erasure

• If there is no legal basis or legitimate reason for processing your personal data, you may request that we erase it. 
  

The Right To Restrict Processing

• You may ask us to restrict the processing of your personal data. This means we will still hold it but not process it. This is a conditional right which may only be exercised when:
• Processing is unlawful
• We no longer need the personal data, but it is required for a legal process
• You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made. 
• If you are exercising your right to rectification

The Right To Data Portability

• You can request that your personal data is transferred to another controller or processor in a machine-readable format if:
• Processing is based on consent
• Processing is by automated means (i.e. not paper based)
• Processing is necessary for the fulfilment of a contractual obligation

If you have any question about these rights, please see "additional information", section 15 of this notice.

10. Consent

Where you have given consent for processing, or explicit consent in relation to the processing of special category data, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

11. Failure To Provide Personal Information

Where we need to collect personal data by law or in order to process your instructions or perform a contract, we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you.

In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.

12. Automated Decision Making

Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of personal data to evaluate certain conditions about an individual).

13. Transfer Your Data Outside The UK

In this section, we provide information about the circumstances in which your personal data may be transferred and stored in countries outside the United Kingdom (UK).

We may share personal information to third parties outside of the UK. Any personal information transferred will only be processed on our instruction and we ensure that information security at the highest standard would be used to protect any personal information as required by the Data Protection laws. 

Where personal data is transferred outside of the UK to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. 

These could include:

• Standard Contractual Clauses with the UK Addendum
• International Data Transfer Agreement
• Binding Corporate Rules
• An exception as defined in Article 49 of the EU GDPR. For more information about transfers and safeguarding measures, please contact us using the information in section 16.

For more information about transfers and safeguarding measures, please contact us using the information in section 14.

14. Additional Information

Your trust is important to us. We are available to talk with you and answer any questions concerning how your data is processed. If you have any questions that could not be answered by this privacy notice or if you wish to receive more in-depth information about any topic within it, please contact our DPO and Compliance Team via email on [email protected]

15. Right To Complaint

We take any complaints about our collection and use of personal information very seriously.

If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.    

To make a complaint, please contact us via email on: [email protected]

Alternatively, you can contact us:

By Post:

Alternatively, you can make a complaint to the Information Commissioner’s Office:

By Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

By Website: https://ico.org.uk/make-a-complaint/

By Email: [email protected]

By Phone: 0303 123 1113 (Local rate) or 01625 545 745 (National rate)

16. Notice Review and Amendments

We keep this Notice under regular review. This Notice was last updated on 28/05/2026.

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.

We may also notify you in other ways from time to time about the processing of your personal information.

Privacy Notice Matrix

Processing Activity	Personal Data required / held	Retention Time	Reason to hold data
Supply of Products & Services	Name, phone number (s), work or home address, E - Mail address(s)	7 Years	Legitimate – in order to provide the products or services you have ordered.
Marketing	Name, E - Mail address(s), Job Title, Business name & Profile of contact history	Until notified to stop Marketing by you	Legitimate Interest - we will provide information which we believe is of genuine interest to you or your organisation and based on your job role.
Marketing	Name, phone number (s), work or home address, E - Mail address(s)	Until consent withdrawn by you	Consensual – you have given your consent to receive information about products & services which are of interest to you.
Website Browsing	Internet Protocol Address (IP)	7 Years	Consensual – you have read & accepted our Website Policies which explain the use of trackers & cookies on the website you visited
Credit / Debit Card Payments	Card holder name, card number, security number	Duration of the transaction	Consensual – you have agreed to give these details in order to pay for products or services ordered
Remote & Managed Service Support	During remote access to customer devices or networks – all activity is recorded for security purposes, there is potential for data to be recorded. Files cannot be accessed without permission & supervision.	30 Days	Consensual – you will have agreed to allow us access your device in order for us to resolve technical issues remotely. Data may be captured during this process.
Repair Services	We may require your PC password to access devices to test. Data is not copied or viewed.	Duration of repair	Consensual – you will have agreed to supply the password in order for us to repair your device. You have the option to remove it prior to collection for repair.  Ensure you have a backup copy of your data held on the device.
IT Recycling / Data Disposal Services	We may require your Bios password to erase data. Data is not accessed or copied during disposal process.	Duration of data disposal process. Max: 25 Working Days	Legitimate – in order to provide effective Recycling & Data disposal services. We will work under a Data Processing contract agreed with the Data Controller (Customer) for all data disposal services.